Overview

Our refund and returns policy lasts 10 days from date of receipt of goods. If 10 days have passed since recieving the goods, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Press-on nails (must be completely unopened, unused, and in sealed original packaging to qualify for a return)
Earrings – (must be completely unused, and in sealed original packaging to qualify for a return)

Eligible items for return include unused and undamaged Pendants, Phone Charms and Necklaces, provided they remain in their original condition and packaging.

NOTE: In the event the product is delivered damaged we are happy for refund or replacement. (Including Nails and Earrings, provided they are still in the unopened box)

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank. There is often processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@vicanvisions.com.

Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at support@vicanvisions.com and we will advise of next steps.

Return Shipping

To return your product, mail your item to: TBC

Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Tracking & Insurance: If you are returning items over a certain value, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refund and Return Policy